Good morning, Dr. Derrig-Palumbo
Sunday, July 12 · Your office is ready. Everything below runs under your BAA.
0
Clinical notes on file
0
Assessments recorded
⏳ Pending
Directory listing status
🔒 P2P
Sessions encrypted end-to-end · BAA active

Start a secure session

Type your client's first name, get a one-time link, and send it the way you already message them. The link opens your waiting room — no account, no download for the client.
New client? Have them complete your informed consent and intake first — Consent & Intake. Continuing clients who've already signed with you need nothing new.
📅 Scheduled sessions with reminders are coming — for now, sessions are created on the fly.

Compliance snapshot

Business Associate Agreement (BAA)✓ Active
License verification⏳ Onboarding review
Malpractice insurance (COI)⏳ Awaiting upload
Telehealth informed consent template✓ Up to date
Session location verification✓ On for every session
We re-check your license and insurance automatically and alert you 60 days before anything lapses — so you never find out from a board letter.

Built around what therapists actually report as pain points

📝 Documentation time
Note templates + in-session notes pane cut after-hours charting.
🧾 Compliance anxiety
BAA, consent, location capture and audit trail are defaults, not add-ons.
🤝 Autonomy
No fee-splitting, no per-client cut, no algorithm between you and your clients. Flat fee, your practice.
Session with Jordan R. 00:00 📍 Client location not verified — required before starting 🔒 Encrypted · BAA session
JR
Jordan R.
Not checked in yet — clients join from your waiting room with one click, no account or download
Your screen share
Camera off
or permission not granted
You
Chat is end-to-end within your encrypted session and saved to the client record — unlike consumer apps, nothing is used for advertising. Ever.
In-session scratchpad — one click saves into this client's clinical note so you're not charting at 9 PM.
⚠ Emergency during session?
911 dispatch is tied to the caller's location. Because the client's session address is verified below, you can direct responders to them, not to you.

Client location this session

Nearby emergency resources

Verify a location to load nearby hospitals & crisis resources.
Crisis lines: 988 Suicide & Crisis Lifeline (call/text 988) · Crisis Text Line (text HOME to 741741)
Waiting Room client's view
What your client sees before you admit them — no download, no account, themed to your office skin. Check-in quietly collects what compliance requires: tech test, tonight's location, consent status.
Dr. Kat Derrig-Palumbo, LMFT
Your session begins at 10:00 AM · Video
1
Test your camera & microphone
Only you can see this preview.
2
Where are you right now?
Your therapist keeps this on hand in case of an emergency during your session. It's shared only with them.
✓
Consent & intake
Signed and on file with your therapist — nothing to do.
Your therapist will bring you in when they're ready.
breathe in
& out
While you wait, follow the circle: in as it grows, out as it shrinks.
🔒 This waiting room is part of your therapist's encrypted office. No ads, no tracking, no data ever sold — unlike consumer video apps.
Clinical Notes
Templates that match how you already chart. Notes stay in your record — exportable any time, never mined, never sold.

Saved notes

No notes yet this session. Notes you save in the Session Room scratchpad also appear here.
Consent & Intake
Every document is issued under your name and license — the client's clinical relationship is with you, not with a platform.

Dr. Kat Derrig-Palumbo, LMFT

CA License LMFT #12345 · Palumbo Therapy Group
kat@example.com
(626) 555-0142
Pasadena, CA

Informed Consent for Telehealth Psychotherapy

This document describes teletherapy services provided by Dr. Kat Derrig-Palumbo, LMFT ("your therapist") via the MyTherapyMatch secure platform. Your therapist — not the platform — is your treatment provider.

1. Nature of telehealth

Sessions are held by encrypted video, audio, and/or secure messaging. Telehealth has benefits (access, convenience) and risks (technology interruption, rare security risks despite encryption). If a session is interrupted, your therapist will call you at the backup number below.

2. Your location, each session

Because emergency services are dispatched by physical address and because licensure is tied to where you are located, you agree to confirm your physical address at the start of every session and to notify your therapist if you are in a different state.

3. Emergencies

Telehealth is not appropriate for all emergencies. In a crisis, call 911 or 988 (Suicide & Crisis Lifeline). Your therapist will maintain your local emergency contact and nearest hospital on file.

4. Privacy & recordkeeping

Sessions are protected under HIPAA and applicable state law. The platform operates under a signed Business Associate Agreement with your therapist. Sessions are not recorded without separate written consent. Confidentiality has legal limits (danger to self/others, abuse reporting, court orders), which your therapist will review with you.

5. Fees & cancellation

Sessions are $180 per 50-minute session. Cancellations require 24 hours' notice.

Agreement

Client name:  

Client signature:     Date:

Backup phone in case of disconnection:  

Send for signature (demo)

Measurement Tools
Validated, public-domain instruments you can complete with a client in session or send between sessions. Scores save to the client record.

PHQ-9

Score history — Jordan R.

Measurement-based care, without another subscription: outcomes tracked right where sessions happen.
Client Safety Center
Everything the telehealth guidelines (APA, NASW, AAMFT) ask you to have ready — location, emergency dispatch, local resources — built into the workflow instead of a sticky note.

Why location matters on every session

Dialing 911 reaches the dispatch center near the caller. If your client is in crisis 300 miles away, your 911 call may not help them. MyTherapyMatch verifies the client's physical address at the start of each session, so in an emergency you can call their local dispatch or send responders to a confirmed address.

It also protects your license: you must be authorized to practice where the client is located at session time. If a client silently attends from another state, you may be practicing without a license there. We surface the client's state every session.

✓ Location prompt on session start
✓ State-change alert

Emergency workflow

1 · Confirmed session address on fileset in session
2 · Client's local emergency number911 (US)
3 · Nearest hospitals to client
4 · Crisis lines988 · text HOME→741741
5 · Emergency contact from intakeon client record
In an active emergency, the in-session Safety pane gives you a one-click panel with the client's verified address, a hospital list around their location, and a script for calling their local dispatch.
My Directory Listing
How clients find you on MyTherapyMatch.com. We verify your credentials so your listing carries real trust signals — and we never promise you clients, so nothing here is pay-to-rank.

Listing details

profile photo
Listings with a clear, friendly photo get contacted far more often.

Credential verification

✓ Verified License · LMFT #12345 · California BBS
Checked automatically against the state board's public license database. Re-checked monthly; your listing shows a "License verified · good standing" badge with the check date.
✓ In force Malpractice insurance · CPH & Associates · exp 03/2027
Verified from your certificate of insurance; we alert you 60 days before expiration and pause the badge (never your account) if it lapses.

Our promise to you (the honest version)

We will not promise you clients. Most therapy clients still come from referrals, and anyone who guarantees you a full caseload is selling something. What we do promise:

✓A verified, searchable listing clients can trust
✓A flat monthly fee — we never take a percentage of your session fee (fee-splitting is an ethics violation in most states, and we want no part of it)
✓Clients who find you are yours — their contact info, their records, your relationship
Directory Preview
What clients see at MyTherapyMatch.com — search by specialty, location, years in practice, and session type.
Admin Panel
Therapist approvals, system audit, and email status. Only admin accounts see this.

Email system

Checking…
Configured via server environment (SMTP_HOST / SMTP_PORT / SMTP_USER / SMTP_PASS / MAIL_FROM). Welcome and approval emails send automatically once configured; until then they're skipped and logged in the audit trail below.

Email templates

Edit what new therapists receive. {{name}} becomes their first name(s) automatically. Changes apply to all future emails the moment you save.

Therapists

New signups arrive as pending. Verify their license against the state board's public lookup, confirm their malpractice COI, then approve — approval is what makes a listing eligible for the public directory (we verify credentials; we never rank or endorse).
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Audit log (latest 200)

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Office Skins
Your office should feel like your office. Pick a skin — it themes your whole workspace and the waiting room your clients see.
Why not just use Zoom?
The honest, sourced case — the same one you can give a colleague. (Full citations in the accompanying research report.)

1 · The free pass ended in 2023

During COVID, federal regulators (HHS OCR) announced they would not penalize providers for using everyday video apps. That enforcement discretion expired August 9, 2023. Since then, using video tools without HIPAA safeguards and a signed Business Associate Agreement is once again an enforceable violation.

2 · A BAA isn't automatic — even if you pay

Zoom offers a BAA only on paid plans — and even then it isn't automatic: you must affirmatively opt in and accept it in your account settings. Zoom's own documentation states customers "are responsible for ensuring their use of Zoom's services aligns with their obligations under HIPAA." Free Zoom, FaceTime, and consumer video apps offer no BAA at all. The compliance gap lands on you, the licensee — not the software company.

3 · General-purpose tools, clinical-grade risks

In 2020 Zoom settled FTC charges that it falsely advertised "end-to-end, 256-bit encryption" while keeping keys that could access meeting content, and left some cloud recordings unencrypted on its servers for up to 60 days. A general-purpose tool also does nothing therapy needs: no consent workflow, no client location for emergencies, no intake, no clinical notes, no license linkage.

4 · What a therapy session actually requires

Professional telehealth guidelines expect you to verify the client's identity and location, hold telehealth-specific informed consent, plan for emergencies near the client, and document it all. MyTherapyMatch makes each of those a built-in step — the platform is the compliance checklist.

And why not a BetterHelp-style platform?

Platforms that employ or pay therapists per session take a large cut of the fee and own the client relationship. In 2023 the FTC ordered BetterHelp to pay $7.8 million in consumer refunds over charges that it shared clients' email addresses, IPs, and health-questionnaire answers with Facebook, Snapchat, Criteo, and Pinterest for advertising — and banned it from doing so again. Many therapists also report pay rates far below their private-practice fee.

MyTherapyMatch is structurally different: you are never our employee, we never touch your session fee, and your client data is never an advertising asset. Flat fee for the office + directory. That's the whole business model.